Getting Remote Support
For quick one-off support sessions, we offer secure remote support for troubleshooting and issue resolution.Supported Platforms
| Platform | Support Level |
|---|---|
| Windows | Full support |
| macOS | Full support |
| Android | Full support |
| Linux | Full support |
| iOS | Managed SLA clients only |
How Remote Support Works
1
Request a Session
Submit a support request via the Help Button, support ticket, or email helpdesk@wrld.tech.
2
Receive a Secure Link
Our team will send you a secure session link or meeting invite.
3
Approve the Connection
Click the link and approve the connection on your device. You’ll see exactly what our tech sees.
4
Get Assistance
Our tech will troubleshoot and resolve your issue while you watch.
5
Session Ends
The session automatically terminates when complete. No residual access remains.
Remote Guidance via Teams
If you’re not at your computer or need guidance on a mobile device:Microsoft Teams
Download Teams for Work on your mobile device
WRLD Patch Agent
For managed clients, we may use the WRLD Patch Agent for remote access and system management.Getting Local Admin Access
Some installations require administrator privileges. If you need help getting admin access:- Click the WRLD Help Button or chat bubble on wrld.host or wrld.tech
- Request local admin credentials or elevation assistance
- Be sure to include any line-of-business (LOB) apps that need pre-whitelisting
Security & Privacy
- All remote sessions are encrypted
- You can see everything our technician does
- Sessions are logged for security purposes
- No persistent access is granted after the session ends
- We will never ask for passwords via email or chat
Security Best Practices
Learn more about our security-first support approach