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WRLD.Support is how clients get help — from self-service articles to live remote sessions. Critical issues are covered 24/7 for active managed clients; standard requests are handled during business hours (Mon–Fri, 10am–6pm CT).

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Get help

Submit a ticket

Open a new support request or check an existing one.

Client portal

Sign in to manage tickets and view SLA dashboards.

Contact

Email, phone, and escalation paths.

Remote support

Approved tools for live remote assistance.

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Help button

Using the Help Button

The fastest way to open a ticket with full diagnostics.

Install the Help Button

Get it installed on Windows, macOS, or Linux.

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Security

Security-first support

How we verify identity and protect your data.

Cloudflare Access

Zero-trust access to protected resources.

iOS Private Relay

Working with Private Relay on Apple devices.

SecureSend

Share credentials safely — never in plaintext.

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VPN setup

Windows

WireGuard on Windows 10/11.

macOS

WireGuard on macOS.

iOS

WireGuard on iPhone and iPad.

Android

WireGuard on Android.

Linux

WireGuard on Linux.

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Hours & response

  • Critical issues: 1–4 hours (24/7 for active clients)
  • High priority: 4–8 hours
  • Standard requests: 24–48 hours