How To Use The WRLD Help Desk Button
Skip the screenshots and the facetime calls. The BUTTON made by our partner Tier2 is here to help - we’ll spare you the technical details, diagnostics and screengrabs it automatically provides to help us better help you and get straight to it.Where Can I Find It?
- Your Taskbar! Look for our logo with ‘HELP’ and simply click it
- Your Desktop Icon (Mixed in with other icons like the Trash Bin)
- By Pressing F1 (if configured)
- By right-clicking your system tray
How to Submit a Diagnostic Helpdesk Ticket
If you don’t have the button installed, view the install guide - it’s easy!
Steps
- Click the WRLD Help Button in your taskbar or desktop
- Describe your issue in the ticket form
- The button automatically captures diagnostic information
- Submit and receive your ticket number
- Our team will respond promptly
Why Use the Help Button?
Automatic Diagnostics
Captures system information automatically so we can help faster
Skip Screenshots
No need to take and attach screenshots manually
Faster Resolution
Get help quicker with all the info we need upfront
Track Progress
Receive a ticket number to track your request