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Get help now

On your Windows PC

WRLD HELP button logo

Press WRLD HELP. We get your request with diagnostics attached.

Open WRLD HELP →

Nothing happens? Press F1 or click the icon in your taskbar. More shortcuts are below.

From any device

Call support

(469) 850-3968 · critical issues answered 24/7 for managed clients

Email the help desk

helpdeskwrld.tech · tell us what happened, when, and who it affects

Client portal

Sign in to open a ticket or check on one you’ve already sent

Install the Help Button

Set it up on Windows or macOS in a few minutes
Prefer to chat? Tap the orange button in the bottom corner of this page. Standard requests are handled Monday to Friday, 10am to 6pm CT.

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Open the Help Button on Windows

The WRLD Help Button is a small desktop app from our partner Tier2 Tickets (Helpdesk Buttons), not a web form. Opening it takes screenshots and runs quick checks on your computer before you type a word. Use whichever shortcut is closest:
Windows taskbar with the WRLD HELP icon highlighted

WRLD HELP pinned to the Windows taskbar

On macOS: open WRLD HELP from your Applications folder, or press ⌘ Command + Space and search for Help.
If the link or shortcut does nothing, the app may not be installed on this computer yet. Install the Help Button, or use one of the options in Get help now.

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What happens when you press it

The app runs its diagnostics first: screenshots, recent logs, network latency and packet loss, the Windows Event Viewer, and process usage. It takes a few seconds and needs nothing from you.

Diagnostics run automatically as soon as WRLD HELP opens

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Submit your ticket

1

Confirm your name and work email

The first time you use the Help Button, enter the name and work email we should reply to. You’ll only see this once per Windows user.
  1. Your name and work email
  2. Describe Issue to continue
Data collected and ready for submission, with name and email fields and a Describe Issue button

Step 1 of 3: who we should reply to

Visit the portal on the left opens the client portal, where you can check tickets you’ve already sent.
2

Describe the problem or request

Tell us what’s going on in your own words.
  1. What happened, or what you need
  2. Optional: ask us to connect remotely, call you, or book an on-site visit
  3. How urgent it is
  4. How many people it affects
  5. Review Submission to continue
Problem and request details form with a description box, contact options, urgency, and scope

Step 2 of 3: describe your problem or request

3

Try a suggested fix, or continue

You may see a few fixes to try first. If none of them help, select None of these, Continue.
4

Review, consent, and submit

Check the summary, then send it.
  1. Your contact details, description, and selections
  2. Leave Submit Diagnostic Data and Submit Screen Shots checked unless they show something private
  3. Confirm you’re not sending protected or confidential information (required)
  4. Submit
Submission review screen with the consent checkbox highlighted

Step 3 of 3: review, confirm consent, and submit

5

Watch for your ticket number

You’ll get a confirmation with your ticket number so you can follow progress. We’ll reply by email or phone, depending on what you asked for.

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Why the Help Button is fastest

Automatic diagnostics

Captures your last 10 clicks and your computer’s health, so we can see what happened.

No screenshots needed

The app takes them for you, and you choose whether to send them.

Fewer follow-up questions

We get what we need up front, so we can start working right away.

Trackable

Every request gets a ticket number you can follow in the client portal.