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How To Use The WRLD Help Desk Button

Skip the screenshots and the facetime calls. The BUTTON made by our partner Tier2 is here to help - we’ll spare you the technical details, diagnostics and screengrabs it automatically provides to help us better help you and get straight to it.

Don't have it installed?

Follow our quick install guide for Windows or macOS to get the Help Button on your device.

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Where Can I Find It?

Look for our logo with HELP: WRLD Help Button icon On Windows:
  • Your Taskbar! Look for our logo with ‘HELP’ and simply click it
  • Your Desktop Icon (Mixed in with other icons like the Recycle Bin)
  • By Pressing F1 (or the function key chosen during install)
  • By right-clicking your system tray
WRLD Help Button in the Windows taskbar

The Help Button pinned to the Windows taskbar

On macOS: open the Help Button from your Applications folder, or press ⌘ Command + Space and search for Help.

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How to Submit a Diagnostic Helpdesk Ticket

First time running? You’ll be prompted to enter your contact info (name and work email). This only happens once per user.
When you click the Help Button, it first runs a quick set of diagnostics in the background:
WRLD Help Button running diagnostic tests

Diagnostics run automatically when you press the Help Button

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Steps

  1. Click the WRLD Help Button in your taskbar, desktop, or Applications folder
  2. Describe your issue to the best of your ability, and let us know how urgent it is and how many people it affects
Problem and request details form

Step 2 of 3: describe your problem or request

  1. Review AI suggestions - You may be shown solutions to try first. Click “None of these, Continue” if they don’t help.
  2. Confirm consent - Acknowledge that you’re not sending protected/confidential information, then click Submit
Submission review and consent screen

Step 3 of 3: review, confirm consent, and submit

  1. Receive your ticket number - You’ll get a confirmation with your ticket number so you can track progress

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Why Use the Help Button?

Automatic Diagnostics

Captures your last 10 clicks and system health automatically

Skip Screenshots

No need to take and attach screenshots manually

Faster Resolution

Get help quicker with all the info we need upfront

Track Progress

Receive a ticket number to track your request

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Not on a Company Device?

If you’re on your mobile or don’t see the Help Button, you can still submit tickets:

WRLD client portal

Sign in to the secure client portal to submit tickets

Install the Help Button

Download it for Windows or macOS in a few minutes
See more at help.wrld.tech