The WRLD Help Button makes submitting support tickets fast and easy. Pick your operating system below and follow the steps.
The download links below always point to the latest version of the Help Button, so you never need to hunt for an updated file.
Windows
macOS
1
Download the Installer
Download the Windows installer (.msi):
WRLD Help Button for Windows
Windows 10 and 11 · .msi installer · latest version
The file will download to your default save folder (usually Downloads).
2
Run the Installer
Double-click the downloaded .msi file to run it.
If Windows asks for permission, select Yes. If your account isn’t allowed to install software, ask your IT admin to approve the install.IT admins can also install from an elevated terminal: open Start, search for Command Prompt, choose Run as administrator, and run msiexec /i "<path to the downloaded file>.msi".
3
Select a Function Key
When prompted, choose which function key (F1–F11) opens the Help Button.We recommend selecting F1 for quick access.
4
Restart Your Computer
The installer will ask you to restart. Select Yes to complete the installation.
Function key - Press the key you chose during install (for example F1)
Link - Click Open WRLD HELP, or press Windows + R and enter tier2tickets://run
System tray - Right-click the tray icon
WRLD HELP pinned to the Windows taskbar
1
Download the Installer
Download the macOS installer (.pkg):
WRLD Help Button for macOS
macOS · .pkg installer · latest version
The file will download to your Downloads folder.
2
Run the Installer
Double-click the downloaded .pkg file and follow the prompts. Enter your Mac password when asked to allow the install.
3
Allow Screen Recording
The Help Button needs permission to capture screenshots for your ticket.
Open System Settings → Privacy & Security → Screen & System Audio Recording.
Click the + button and open the Applications folder.
Press ⌘ Command + Shift + G, type .Tier2SVC, and press Return to select it. Then click Open.
Make sure the toggle next to .Tier2SVC is turned on.
Without this permission, screenshots can’t be attached to your tickets and the Include Screenshots option won’t appear.
4
Allow Input Monitoring
This permission is optional. It lets the Help Button capture the clicks leading up to your issue, so we can see exactly what happened.To turn it on, repeat steps 1–4 above, but in step 1 open System Settings → Privacy & Security → Input Monitoring. Add .Tier2SVC (press Return after typing it, then click Open) and turn the toggle on.
macOS Input Monitoring also lets an app see keyboard input, not only mouse clicks. If you’d rather not grant it, skip this step: the Help Button still works and falls back to taking screenshots at regular intervals before you submit a ticket.
5
Restart and Launch
Restart your Mac (or log out and back in) so the new permissions take effect. Then open the Help Button from your Applications folder, or press ⌘ Command + Space and search for Help.
When the Help Button captures your screen, macOS shows a purple indicator in the menu bar. This is normal. Newer versions of macOS may also ask you to re-confirm screen recording permission from time to time; select Allow to keep screenshots working.
When you click the Help Button, it runs a quick set of diagnostics (screenshots, logs, network checks) so our team has everything needed to help you, with no screenshots or long explanations required from you.
The Help Button running its diagnostic checks
Learn how to use the Help Button
See our guide on submitting tickets with the Help Button
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