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Security-and-Privacy-First Support

At WRLD, we prioritize your security and privacy in every interaction.

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Secure Credential Sharing

SecureSend.WRLD.Tech

Never send passwords in plaintext! Use our secure sharing tool.

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Verifying Our Support Team

Before sharing any sensitive information, verify you’re communicating with legitimate WRLD support:
  • Official emails come from @wrld.tech domains
  • Support tickets are always handled through official channels
  • We will never ask for full passwords via email or chat
  • When in doubt, call us directly to verify

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VPN Setup (WireGuard)

Setup instructions for VPN access to corporate or private networks on various devices:
  • Windows
  • macOS
  • iOS
  • Android
  • Linux
VPN access may be required for accessing internal company resources securely.

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Remote Support Sessions

For quick one-off support sessions, we offer secure remote support for:
  • Windows - Full support
  • Mac - Full support
  • Android - Full support
  • Linux - Full support
  • iOS - Managed SLA clients only

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How Remote Support Works

  1. Request a support session via ticket or Help Button
  2. Receive a secure session link
  3. Approve the connection on your device
  4. Our tech assists with your issue
  5. Session automatically terminates when complete

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Best Practices

Use SecureSend

For sharing passwords and sensitive data

Verify Identity

Always verify support personnel

Secure Networks

Connect via VPN when required

Report Suspicious Activity

Alert us to any suspicious requests