Security-and-Privacy-First Support
Securely Sharing Credentials with Support
How to verify our support team, and best practices for secure sharing of sensitive information, logins, payment info and more.
Remote Support Session (Windows, Mac, Android, Linux)
View instructions on having a quick support session with a tech for quick one-off support sessions (Windows, Mac, Android, Linux - iOS is ONLY SUPPORTED for Managed SLA clients).
Remote "FaceTime" Support
When an issue is causing internet disruption, or another issue that prevents our techs from remotely troubleshooting, we will use this nifty method.