How To Use The WRLD Help Desk Button

Skip the screenshots and the facetime calls. The BUTTON made by our partner Tier2 is here to help - we'll spare you the technical details, diagnostics and screengrabs it automatically provides to help us better help you and get straight to it. 

How to submit a diagnostic Helpdesk Ticket to WRLD: The Many Options

Note - if you don't have it installed, view the install guide here (it's easy too!)

Where can I find it so I can click it?

• Your Taskbar! Look for our logo with ‘HELP’ and simply click it.

• Your Desktop Icon (Mixed in with other icons like the Trash Bin)
• By Pressing F1 (if configured)
• By right clicking your portal icon in the tray next to the time (bottom right) (Must be logged in, see below on how to login)

Once clicked, it will record your last 20 clicks and your computer’s health to send to IT support.

Important Tip! After clicking the icon, give it a bit to process, it's running a lot of diagnostics! And given the potential state of the machine it's already likely struggling. And maybe take this time to take a breath... it will all be ok... 

From there, describe your problem to the best of your ability for added context. Select applicable options such as the popular, 'connect ASAP option' in box number 1. 

Recommended Steps before submission (using AI): If attempted, click ‘None of these, Continue.’

We recommend that you try these first before fully submitting the ticket.

Confirm that you are not sending protected or confidential information, then submit. It's really important to include ALL these check boxes!

Nice Job! You have successfully completed a Help Desk ticket.

Still having some trouble? Not loading? Not seeing it? Check your desktop, restart your PC, and if you don't have it installed view the install guide here (it's easy too!)

Are you on a Mac or is not a PC-related issue?

For non-urgent/emergency request and proper SLA ticket submission, 

Go to our online quick ticket submit form or simply email [email protected]

If this is a HIGH PRIORITY issue/problem/item per the guidebook or something is on fire, well, call 911 or use your best judgement but also CALL US! Our priority support / SLA tier client line is: 469.850.3968 (business hours, after hours rate applies if out of SLA) 

Our Main Line: 469.299.9598

Toll Free: 1.800.242.1691

We are here to serve YOU, never hesitate to reach out. 

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