> ## Documentation Index
> Fetch the complete documentation index at: https://help.wrld.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# WRLD Help Button

> 1-Click-and-Done Problem Resolution - Best Method for Getting Support

## How To Use The WRLD Help Desk Button

**Skip the screenshots and the facetime calls.** The BUTTON made by our partner Tier2 is here to help - we'll spare you the technical details, diagnostics and screengrabs it automatically provides to help us better help you and get straight to it.

<Card title="Don't have it installed?" icon="download" href="/support/tickets/help-button-install">
  Follow our quick install guide to get the Help Button on your device.
</Card>

## Where Can I Find It?

Look for our logo with **HELP** in one of these locations:

![Help Button in Taskbar](https://r.craft.do/3wBAXxWTTM)

* **Your Taskbar!** Look for our logo with 'HELP' and simply click it
* **Your Desktop Icon** (Mixed in with other icons like the Trash Bin)
* **By Pressing F1** (if configured)
* **By right-clicking** your system tray

![Taskbar Example](https://r.craft.do/r8FH1cs9HK)

![Desktop Icon Example](https://r.craft.do/rjiPf2ay98)

## How to Submit a Diagnostic Helpdesk Ticket

<Note>
  **First time running?** You'll be prompted to enter your contact info (email/phone). This only happens once per user.
</Note>

### Watch the Walkthrough

<video controls className="w-full aspect-video" src="https://r.craft.do/wGNfllzDz8" />

### Steps

1. **Click the WRLD Help Button** in your taskbar or desktop
2. **Describe your issue** in the ticket form to the best of your ability

![Describe Your Issue](https://r.craft.do/evejgSMsAp)

3. **Review AI suggestions** - You may be shown solutions to try first. Click "None of these, Continue" if they don't help.
4. **Confirm consent** - Acknowledge that you're not sending protected/confidential information

![Confirm and Submit](https://r.craft.do/JWUKIDOKOk)

5. **Submit and receive your ticket number**

![Ticket Submitted](https://r.craft.do/P4Zp7XFLjM)

## Why Use the Help Button?

<Columns cols={2}>
  <Card title="Automatic Diagnostics" icon="chart-line">
    Captures your last 10 clicks and system health automatically
  </Card>

  <Card title="Skip Screenshots" icon="camera-off">
    No need to take and attach screenshots manually
  </Card>

  <Card title="Faster Resolution" icon="bolt">
    Get help quicker with all the info we need upfront
  </Card>

  <Card title="Track Progress" icon="list-checks">
    Receive a ticket number to track your request
  </Card>
</Columns>

## Not on a Company Device?

If you're on your mobile or don't see the Help Button, you can still submit tickets:

<Columns cols={2}>
  <Card title="Company Portal" icon="building" href="https://portal.wrld.tech">
    Log in at portal.wrld.tech to submit tickets
  </Card>

  <Card title="Right-click Tray Icon" icon="mouse-pointer">
    Right-click the portal icon in your system tray
  </Card>
</Columns>

![Portal Tray Icon](https://r.craft.do/A3Ty4gP262)

See more at [help.wrld.tech](https://help.wrld.tech)