> ## Documentation Index
> Fetch the complete documentation index at: https://help.wrld.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Submit a Ticket

> Start a new support request or look up an existing ticket

You may begin a check-in to get started with a new request, or check the status of an existing ticket.

<div style={{display: 'grid', gridTemplateColumns: 'repeat(auto-fit, minmax(300px, 1fr))', gap: '1.5rem', marginTop: '1.5rem'}}>
  <div style={{border: '1px solid var(--border, rgba(0,0,0,0.1))', borderRadius: '0.75rem', padding: '1.75rem', minHeight: '420px'}}>
    <h3 style={{marginTop: 0, marginBottom: '0.375rem', fontSize: '1.1rem', fontWeight: 600}}>Start a New Service Ticket</h3>
    <p style={{marginTop: 0, marginBottom: '1.25rem', fontSize: '0.875rem', opacity: 0.7}}>We just need a couple things to get started:</p>

    <form className="simple_form new_lead" id="new_lead" autoComplete="off" action="https://wrld.syncromsp.com/check_ins/ticket_info" acceptCharset="UTF-8" method="get" target="_blank">
      <div style={{display: 'grid', gridTemplateColumns: '1fr 1fr', gap: '0.75rem', marginBottom: '0.75rem'}}>
        <div>
          <label htmlFor="lead_first_name" style={{display: 'block', fontSize: '0.8125rem', fontWeight: 500, marginBottom: '0.3rem'}}>First name</label>

          <input maxLength={255} placeholder="First Name" type="text" name="lead[first_name]" id="lead_first_name" style={{width: '100%', padding: '0.5rem 0.75rem', borderRadius: '0.375rem', border: '1px solid var(--border, rgba(0,0,0,0.15))', fontSize: '0.875rem', boxSizing: 'border-box', background: 'transparent', color: 'inherit', outline: 'none'}} />
        </div>

        <div>
          <label htmlFor="lead_last_name" style={{display: 'block', fontSize: '0.8125rem', fontWeight: 500, marginBottom: '0.3rem'}}>Last name</label>

          <input maxLength={255} placeholder="Last Name" type="text" name="lead[last_name]" id="lead_last_name" style={{width: '100%', padding: '0.5rem 0.75rem', borderRadius: '0.375rem', border: '1px solid var(--border, rgba(0,0,0,0.15))', fontSize: '0.875rem', boxSizing: 'border-box', background: 'transparent', color: 'inherit', outline: 'none'}} />
        </div>
      </div>

      <div style={{marginBottom: '0.75rem'}}>
        <label htmlFor="lead_phone" style={{display: 'block', fontSize: '0.8125rem', fontWeight: 500, marginBottom: '0.3rem'}}>Phone</label>

        <input maxLength={255} placeholder="Phone" type="tel" name="lead[phone]" id="lead_phone" style={{width: '100%', padding: '0.5rem 0.75rem', borderRadius: '0.375rem', border: '1px solid var(--border, rgba(0,0,0,0.15))', fontSize: '0.875rem', boxSizing: 'border-box', background: 'transparent', color: 'inherit', outline: 'none'}} />
      </div>

      <div style={{marginBottom: '1.25rem'}}>
        <label htmlFor="lead_email" style={{display: 'block', fontSize: '0.8125rem', fontWeight: 500, marginBottom: '0.3rem'}}>
          <abbr title="required" style={{textDecoration: 'none', color: '#ef4444'}}>\*</abbr> Email
        </label>

        <input required aria-required="true" maxLength={255} placeholder="Email" type="email" name="lead[email]" id="lead_email" style={{width: '100%', padding: '0.5rem 0.75rem', borderRadius: '0.375rem', border: '1px solid var(--border, rgba(0,0,0,0.15))', fontSize: '0.875rem', boxSizing: 'border-box', background: 'transparent', color: 'inherit', outline: 'none'}} />
      </div>

      <input type="submit" value="Get Started →" style={{backgroundColor: '#2563EB', color: 'white', border: 'none', padding: '0.5rem 1.25rem', borderRadius: '0.375rem', fontSize: '0.875rem', fontWeight: 500, cursor: 'pointer'}} />
    </form>
  </div>

  <div style={{border: '1px solid var(--border, rgba(0,0,0,0.1))', borderRadius: '0.75rem', padding: '1.75rem', minHeight: '420px'}}>
    <h3 style={{marginTop: 0, marginBottom: '0.375rem', fontSize: '1.1rem', fontWeight: 600}}>Existing Ticket Lookup</h3>
    <p style={{marginTop: 0, marginBottom: '1.25rem', fontSize: '0.875rem', opacity: 0.7}}>Look up the status of an existing ticket on our support portal.</p>

    <p style={{fontSize: '0.875rem', lineHeight: 1.6, marginBottom: '1.25rem'}}>
      To check the status of an existing ticket, you'll need your <strong>ticket number</strong> and <strong>last name</strong>. Click the button below to open the lookup form on our support portal.
    </p>

    <a href="https://wrld.syncromsp.com/check_ins" target="_blank" rel="noopener noreferrer" style={{display: 'inline-block', backgroundColor: '#2563EB', color: 'white', border: 'none', padding: '0.5rem 1.25rem', borderRadius: '0.375rem', fontSize: '0.875rem', fontWeight: 500, cursor: 'pointer', textDecoration: 'none'}}>
      Look Up Ticket →
    </a>

    <div style={{marginTop: '1.5rem', padding: '1rem', backgroundColor: 'var(--background-light, rgba(0,0,0,0.03))', borderRadius: '0.5rem'}}>
      <p style={{margin: 0, fontSize: '0.8125rem', opacity: 0.7}}>
        You can also check your tickets anytime through the <a href="/support/client-login">Client Portal</a>.
      </p>
    </div>
  </div>
</div>

<Note>
  Need help urgently? Call us directly at [+1 (469) 850-3968](tel:+14698503968) or email [helpdesk@wrld.tech](mailto:helpdesk@wrld.tech).
</Note>