> ## Documentation Index
> Fetch the complete documentation index at: https://help.wrld.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Security-First Support

> Security and privacy-first support practices

## Security-and-Privacy-First Support

At WRLD, we prioritize your security and privacy in every interaction.

## Secure Credential Sharing

<Card title="SecureSend.WRLD.Tech" icon="shield-check" href="/tools/securesend" horizontal>
  Never send passwords in plaintext! Use our secure sharing tool.
</Card>

## Verifying Our Support Team

Before sharing any sensitive information, verify you're communicating with legitimate WRLD support:

* Official emails come from `@wrld.tech` domains
* Support tickets are always handled through official channels
* We will **never** ask for full passwords via email or chat
* When in doubt, call us directly to verify

## VPN Setup (WireGuard)

Setup instructions for VPN access to corporate or private networks on various devices:

* Windows
* macOS
* iOS
* Android
* Linux

<Note>
  VPN access may be required for accessing internal company resources securely.
</Note>

## Remote Support Sessions

For quick one-off support sessions, we offer secure remote support for:

* **Windows** - Full support
* **Mac** - Full support
* **Android** - Full support
* **Linux** - Full support
* **iOS** - Managed SLA clients only

### How Remote Support Works

1. Request a support session via ticket or Help Button
2. Receive a secure session link
3. Approve the connection on your device
4. Our tech assists with your issue
5. Session automatically terminates when complete

## Best Practices

<Columns cols={2}>
  <Card title="Use SecureSend" icon="lock">
    For sharing passwords and sensitive data
  </Card>

  <Card title="Verify Identity" icon="id-card">
    Always verify support personnel
  </Card>

  <Card title="Secure Networks" icon="wifi">
    Connect via VPN when required
  </Card>

  <Card title="Report Suspicious Activity" icon="flag">
    Alert us to any suspicious requests
  </Card>
</Columns>