> ## Documentation Index
> Fetch the complete documentation index at: https://help.wrld.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Remote Support Sessions

> How WRLD provides secure remote assistance for your devices

## Getting Remote Support

For quick one-off support sessions, we offer secure remote support for troubleshooting and issue resolution.

### Supported Platforms

| Platform | Support Level            |
| -------- | ------------------------ |
| Windows  | Full support             |
| macOS    | Full support             |
| Android  | Full support             |
| Linux    | Full support             |
| iOS      | Managed SLA clients only |

## How Remote Support Works

<Steps>
  <Step title="Request a Session">
    Submit a support request via the [Help Button](/support/tickets/help-button), [support ticket](https://wrld.host/supporttickets.php), or email [helpdesk@wrld.tech](mailto:helpdesk@wrld.tech).
  </Step>

  <Step title="Receive a Secure Link">
    Our team will send you a secure session link or meeting invite.
  </Step>

  <Step title="Approve the Connection">
    Click the link and approve the connection on your device. You'll see exactly what our tech sees.
  </Step>

  <Step title="Get Assistance">
    Our tech will troubleshoot and resolve your issue while you watch.
  </Step>

  <Step title="Session Ends">
    The session automatically terminates when complete. No residual access remains.
  </Step>
</Steps>

## Remote Guidance via Teams

If you're not at your computer or need guidance on a mobile device:

<Card title="Microsoft Teams" icon="video" href="https://www.microsoft.com/en-us/microsoft-teams/download-app">
  Download Teams for Work on your mobile device
</Card>

Our support team can guide you through steps via video call if screen sharing isn't possible.

## WRLD Patch Agent

For managed clients, we may use the WRLD Patch Agent for remote access and system management.

<Columns cols={2}>
  <Card title="Install Patch Agent" icon="download" href="https://help.wrld.tech/en/category/windows-1011serveretc-install-walkthroughs/article/install-wrld-patch-agent-on-windows-desktopserver-and-whitelisting-it">
    Windows installation guide
  </Card>

  <Card title="Whitelisting" icon="shield-check" href="https://help.wrld.tech/en/category/windows-1011serveretc-install-walkthroughs/article/install-wrld-patch-agent-on-windows-desktopserver-and-whitelisting-it">
    Add to your antivirus exclusions
  </Card>
</Columns>

## Getting Local Admin Access

Some installations require administrator privileges. If you need help getting admin access:

1. Click the WRLD Help Button or chat bubble on [wrld.host](https://wrld.host) or [wrld.tech](https://wrld.tech)
2. Request local admin credentials or elevation assistance
3. Be sure to include any line-of-business (LOB) apps that need pre-whitelisting

## Security & Privacy

* All remote sessions are encrypted
* You can see everything our technician does
* Sessions are logged for security purposes
* No persistent access is granted after the session ends
* We will **never** ask for passwords via email or chat

<Card title="Security Best Practices" icon="shield" href="/support/security/overview">
  Learn more about our security-first support approach
</Card>