> ## Documentation Index
> Fetch the complete documentation index at: https://help.wrld.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# WRLD.Support

> Help center, tickets, remote support, and security guidance.

WRLD.Support is how clients get help — from self-service articles to live remote sessions. Critical issues are covered 24/7 for active managed clients; standard requests are handled during business hours (Mon–Fri, 10am–6pm CT).

## Get help

<CardGroup cols={2}>
  <Card title="Submit a ticket" icon="square-pen" href="/support/submit-ticket">
    Open a new support request or check an existing one.
  </Card>

  <Card title="Client portal" icon="log-in" href="/support/client-login">
    Sign in to manage tickets and view SLA dashboards.
  </Card>

  <Card title="Contact" icon="mail" href="/support/contact">
    Email, phone, and escalation paths.
  </Card>

  <Card title="Remote support" icon="monitor" href="/support/remote-support">
    Approved tools for live remote assistance.
  </Card>
</CardGroup>

## Help button

<CardGroup cols={2}>
  <Card title="Using the Help Button" icon="circle-help" href="/support/tickets/help-button">
    The fastest way to open a ticket with full diagnostics.
  </Card>

  <Card title="Install the Help Button" icon="download" href="/support/tickets/help-button-install">
    Get it installed on Windows, macOS, or Linux.
  </Card>
</CardGroup>

## Security

<CardGroup cols={2}>
  <Card title="Security-first support" icon="shield" href="/support/security/overview">
    How we verify identity and protect your data.
  </Card>

  <Card title="Cloudflare Access" icon="shield-check" href="/support/security/cloudflare-access">
    Zero-trust access to protected resources.
  </Card>

  <Card title="iOS Private Relay" icon="smartphone" href="/support/security/ios-private-relay">
    Working with Private Relay on Apple devices.
  </Card>

  <Card title="SecureSend" icon="lock" href="/tools/securesend">
    Share credentials safely — never in plaintext.
  </Card>
</CardGroup>

## VPN setup

<CardGroup cols={3}>
  <Card title="Windows" icon="monitor" href="/support/security/vpn/windows">
    WireGuard on Windows 10/11.
  </Card>

  <Card title="macOS" icon="laptop" href="/support/security/vpn/macos">
    WireGuard on macOS.
  </Card>

  <Card title="iOS" icon="smartphone" href="/support/security/vpn/ios">
    WireGuard on iPhone and iPad.
  </Card>

  <Card title="Android" icon="tablet-smartphone" href="/support/security/vpn/android">
    WireGuard on Android.
  </Card>

  <Card title="Linux" icon="terminal" href="/support/security/vpn/linux">
    WireGuard on Linux.
  </Card>
</CardGroup>

## Hours & response

* **Critical issues**: 1–4 hours (24/7 for active clients)
* **High priority**: 4–8 hours
* **Standard requests**: 24–48 hours